Account & Data Deletion

Inside the application you can delete individual records at any time — leads, contacts, companies, deals, tasks, notes, files, quotations and the rest. A workspace administrator can also remove a user, which ends that person’s access immediately.

There is no self-service button that deletes an entire user account or an entire workspace. That is deliberate: it is irreversible, it usually affects colleagues who still depend on the records, and it needs to be verified before it happens. Those requests are handled by us, using the process below, and we would rather say so plainly than describe a button that does not exist.

1. Send the request. Email privacy@instaai365.com from the address associated with your Insta AI 365 account, with the subject “Data deletion request”. If you cannot use that address, say so and we will verify your identity another way.
2. Tell us the scope. State whether you are asking us to delete your individual user account, or an entire organisation workspace and everything in it. These are different requests: removing one user does not remove the records their colleagues still rely on.
3. We verify before we act. Deletion cannot be undone, so we confirm who is asking first — see section 3.
4. We confirm when it is done. You receive written confirmation of what was deleted, and of anything retained under a legal obligation, with the reason for retaining it.

If you would rather speak to someone first, call +91 90349 03495. A deletion request itself must be in writing, so that there is a record of what was asked for.

Because deletion cannot be undone, we confirm your identity before acting. A request sent from the email address registered on the account is normally sufficient. Where it is not — for example a request covering an entire organisation workspace, or one sent from a different address — we ask the account owner or an administrator of that workspace to confirm in writing before anything is removed. We ask only for what is needed to establish that the request is genuine, and we do not use the information provided for any other purpose.

Depending on the scope of your request, deletion covers the following.

Account and identity

Your name, work email, phone number, hashed password, session and login history, notification preferences, and your membership of the organisation.

CRM records

Leads, contacts, companies, deals, tasks, follow-ups, notes, activity timeline entries, quotations, invoices and payment records held in the workspace, where the request covers the whole organisation.

Communications and files

Messages and threads stored against records, uploaded documents and attachments, and call recordings together with their transcripts and AI-generated summaries.

AI assistant data

Ira AI conversation history, prompts, generated drafts, and the indexed copies of your records used to answer questions from your own data.

Connected integrations

Stored access tokens, webhook subscriptions and connection settings for every third-party service linked to the workspace, including Meta.

If your organisation connected a Facebook Page to Insta AI 365 to receive Lead Ads, we hold two kinds of Meta-derived data: an encrypted access token for the connected Page, and the leads Meta delivered to us — the answers a person submitted on your lead form, together with the campaign, ad set and ad names that identify which campaign produced the lead.

Disconnecting Meta Ads in Insta AI 365removes the stored Page access token and ends our subscription to that Page’s lead notifications, so no further leads are received. Leads already delivered remain in your CRM as your own business records until you delete them or request deletion of the workspace. A deletion request covering your account or organisation removes both.

Deleting data held by Insta AI 365 does not change anything inside your Meta account. To remove Insta AI 365’s access from Meta’s side, remove the app in your Facebook settings under Settings & Privacy → Settings → Apps and Websites. To delete the lead data Meta itself stores, use the tools Meta provides in Meta Business Suite.

Once a deletion request is carried out, the data is gone from the live system and we cannot restore it — not for you, and not on a later change of mind. If you may need the records again, or need them for your own accounting or legal purposes, export them before asking us to delete. The application includes export tools; see Data export.

A small amount of data may survive a deletion request where we are obliged to keep it or need it to prove the deletion happened. It is not used for any other purpose.

Statutory financial records

Invoices, tax records and payment evidence that Indian law requires a registered business to keep for a prescribed period.

Security and audit logs

Limited records of authentication and administrative actions, kept to investigate fraud and security incidents and to demonstrate that a deletion was carried out.

Backups

Encrypted database backups run daily and rotate on a 14 daily and 8 weekly schedule. Data already deleted from the live system is not restored into it, and ages out as those backups are overwritten in the ordinary course.

Live legal matters

Data subject to an ongoing legal claim, dispute or lawful request from an authority, retained only until that matter concludes.

If you are a lead or customer of a business that uses Insta AI 365, and you want your details removed from their CRM, that business controls the record and decides what happens to it — not us. Contact them directly. If you contact us instead, we will pass the request to them where we can identify the workspace, and assist them in acting on it. See the scope section of our Privacy Policy for why the distinction matters.

Deletion requests and questions about this page: privacy@instaai365.com, or +91 90349 03495.

Requests are handled by KWIKFUTURE AI PRIVATE LIMITED, at the address below.