Refund Policy

This Refund Policy governs all fees paid to Excellent Interio Ventures for InstaAI365, including subscription fees, licence fees, setup and onboarding charges, implementation and configuration work, customisation and development, integration work, training, support plans, and any other service or professional fee invoiced by us.

It applies from 1 June 2026 and forms part of the Terms & Conditions. Where a signed agreement or written order with your organisation states something different about refunds, that agreement governs to the extent of the difference.

All payments are final and non-refundable.

Except where a refund is expressly required by applicable law, no refunds will be issued.

We do not operate a money-back period. There is no 7-day, 14-day or 30-day trial refund, and no general cooling-off window, whether before or after work begins. Fees are payable in full when invoiced and are not returned.

No refund is issued once any of the following has started: account setup, onboarding, implementation, configuration, customisation, integration, development, data migration, training, deployment, or any other service work performed for you.

Work is treated as started when we have allocated people or scheduled capacity to your account, whether or not you have attended a session, supplied data or credentials, or logged in.

Payments are non-refundable from the moment they are made. A payment made before setup begins is not refundable simply because work has not yet started: on receiving payment we reserve capacity, schedule staff, and commit to third-party and licensing costs on your behalf.

You may cancel at any time. Cancelling stops future invoicing from the end of the current term; it does not refund anything already paid, and it does not create any entitlement to a refund. Cancellation and refund are separate things, and one does not follow from the other.

Fees for a subscription or service period that has begun are not refundable, whether or not the service was used. Unused licences, unused user seats, unused features, unused AI or messaging credits, and unused implementation capacity are non-refundable and are not carried forward unless a written agreement says otherwise.

Implementation, customisation, integration, development, migration and training fees pay for time and expertise applied to your account. They are non-refundable once that work has been scheduled or performed, including where you subsequently decide not to adopt the resulting configuration.

Delays on your side do not create a refund entitlement. This includes unavailability of your staff, outstanding approvals, unsupplied data, credentials or content, unanswered queries, postponed sessions, and internal changes of plan or priority. Where such delays prevent us from proceeding, fees already paid remain payable and non-refundable.

InstaAI365connects to services operated by others — messaging, telephony, email, calendar, advertising and payment providers among them. Their availability, pricing, approval decisions, policy changes and outages are outside our control and do not automatically create a refund entitlement. Fees charged directly by a third party are governed by that provider’s own terms and are not refundable by us.

A fault, defect, question or support request does not automatically create a refund entitlement. Our commitment is to investigate and resolve reported issues, and that is the remedy we offer.

If something is not working, tell us at sales@instaai365.com so it can be looked at. Nothing in this policy limits any right you have that cannot be limited by law.

The product is developed continuously. Features may be added, changed, renamed or retired, and interfaces may change. Such changes do not create a refund entitlement. Where we retire something material to your use, we will tell you and discuss alternatives.

A verified duplicate payment, or an amount charged in excess of the invoiced sum, is a billing error rather than a refund. Report it to sales@instaai365.com within 30 days of the invoice date with the payment reference, and once verified we will correct it by returning the excess or crediting it against your account, as you prefer.

Taxes, bank charges, payment-processing fees, currency-conversion costs and remittance charges are not refundable by us. Where any amount is returned under the narrow circumstances described in this policy or as required by law, it is returned net of such taxes and charges to the extent we are unable to recover them.

A chargeback is not an alternative route to a refund and should not be used in place of the process in this policy. Raise any billing question with us first at sales@instaai365.com; almost everything is resolved faster that way.

Where a chargeback or payment dispute is raised, we may suspend access to the affected account while it is investigated, and we will provide the invoice, delivery and usage records relevant to it. Amounts properly due remain payable.

If you believe a refund is required by law in your case, write to legal@instaai365.com with your organisation name, the invoice number and date, the amount, and the legal basis you are relying on.

We will acknowledge the request and respond with our position. Making a request does not suspend any amount otherwise due, and does not imply that a refund will be made.

Partial use of a period does not entitle you to a partial refund. We do not calculate pro-rata returns for time remaining, seats not taken up, features not used, or a service discontinued by you mid-term.

By placing an order, paying an invoice, or using InstaAI365, you accept this Refund Policy and confirm that you have read and understood it. If you do not accept it, do not make payment and do not use the service.

We may update this policy. The version in force when you paid governs that payment, so a later change does not retrospectively alter the terms of a completed transaction. The current version is always published on this page with the date it took effect.

Billing and invoicing: sales@instaai365.com
Legal and policy: legal@instaai365.com
Telephone: +91 74048 22465