InstaWelcome with purpose
Start with a helpful introduction and clear choices that make it easy for a customer to explain what they need.
Drag. Connect.
Start better conversations.
Explore a drag-and-drop WhatsApp chatbot builder for questions, replies and team handoff. Try the interactive flow illustration and compare plans.
SEE THE CONVERSATION TAKE SHAPE
Your flow. Your customer journey.
Watch the looping illustration, then add a block or try the chat preview.
01 · STARTCustomer says “Hello”A conversation begins.
02 · WELCOMEHow can we help?Products · Pricing · Talk to us
03 · ROUTEFollow the customer’s choiceA useful answer or the right person.
04 · HANDOFFYour team takes it from hereThe conversation stays in context.
Visual flow illustration · Try a block or preview the conversation.
A LITTLE STRUCTURE. A LOT MORE CLARITY.
Make every reply useful.
A chatbot should help customers reach the answer or person they came for.
Shape the next step
Design the path through your conversation, using the customer’s replies to guide what comes next.
Hand over with context
Let a teammate take over when a conversation needs attention, with the shared inbox keeping the history together.
WHATSAPP BUSINESS API
Your bot is part of a bigger picture.
Connect the conversation to campaigns, templates, contacts and the shared inbox.
One visual builder.
A connected messaging workspace.
Organise your audience, work with approved message templates, and keep conversations visible to your team. Add workflow automation with the WhatsApp Business API or AI Optimisation plan.
Explore WhatsApp plans✓ Shared inbox✓ Audience segments✓ Approved templates✓ Campaign reporting
Questions about the builder.
Do I need to write code?
The drag-and-drop builder lets you arrange chatbot steps visually. The illustration above shows how a conversation can be structured without presenting code to the customer.
Which plan includes chatbots?
WhatsApp Business API Lite includes 3 chatbots. WhatsApp Business API and AI Optimisation list unlimited chatbots. Workflow automation is not included in Lite.
Are WhatsApp message fees included?
No. Meta messaging fees are separate from your platform subscription. Insta AI 365 adds no markup to those fees.
Can a person take over?
The shared inbox lets the team manage customer conversations, including conversations that need a human response.
A CLOSER LOOK
Design a WhatsApp chatbot around the customer’s next question
A no-code WhatsApp chatbot uses a visual flow to guide a conversation. Begin with a welcome, offer useful choices and collect the detail needed for the next step. A customer asking about products may need a different response from someone who is ready to speak to sales.
Keep the conversation short and provide a route to a teammate. The drag-and-drop illustration above shows how messages, questions, conditions and handoff can fit together. It is a product demonstration, not a connected WhatsApp session; your business account, plan and final flow need configuration before launch.
Questions about No-Code WhatsApp Chatbot Builder
How do I build a WhatsApp chatbot without coding?
Use the visual builder to arrange the conversation steps and define how a customer moves between them. Test each path, including unclear answers and the route to a human teammate.
Can a WhatsApp chatbot hand over to a person?
A team handoff can be part of the customer journey. Decide when the bot should stop asking questions and which team should take over; confirm the routing configuration in your demo.
Your next move.
Beautifully simple.
Explore CRM and WhatsApp plans together. Choose the right starting point.